Shipping Rates: Will be added at the time of checkout
Order Processing: We strive to fulfil your order as soon as you place them. In most cases, your order will be sent to our delivery partner within 1-2 business days. Our business days are Monday-Friday.
Shipping Time:
For most serviceable pin codes, we try to deliver within 5-7days. But due to unforeseen circumstances like weather, strikes, remote locations, stocking issues or any other reason, it may so happen that it takes longer. You will however be able to track your package using a unique tracking link that we will be sent to you by email/WhatsApp/SMS after your order is sent to our delivery partner.
FAQs for delivery
Delivery Options:
Free delivery to most pin codes in India via courier partner. If unavailable, we'll notify you via WhatsApp and assist with alternative options.
Same-day delivery in NCR via Borzo/Wefast (charges apply). Notify customer support at +91 9971535786 to choose this option.
Pickup option in NCR from our office in Defence Colony, New Delhi. Notify customer support at +91 9971535786 to arrange your pickup.
Delivery Time:
NCR: 2-3 days. Orders within the National Capital Region are typically processed and delivered quickly.
Mumbai, Bangalore, Kolkata: 3-5 days. These metropolitan areas have a slightly longer delivery timeframe.
Other pin codes: 5-9 days. Remote areas may take longer depending on the courier service.
Order Tracking:
Shiprocket / Shipway sends WhatsApp updates. For any issues with tracking, contact support at +91 9971535786 for assistance.
Delayed or Lost Orders:
Notify courier/ Shiprocket immediately. Share the complaint screenshot with our customer support for prompt action. Contact support at customercare@addae-adia.com for assistance. Our team will help track your order and get back to you with the best solution.
Package Insurance:
Products are insured. Report damage/theft within 3 days for action. Insurance coverage ensures you receive your order in perfect condition.
Return Policy:
Report damaged or incorrect items within 3 days to support at +91 9971535786 for resolution. We strive to correct any issues with your order promptly.